Divya Bathija is the Chief Operating Officer of Ark Capital Management (Dubai) Limited, bringing over 20 years of leadership in operations, technology transformation, and customer excellence across financial services. In her role at Ark Capital, Divya oversees firm-wide operational strategy, process optimisation, cross-functional coordination, and infrastructure development to support scalable growth and regulatory compliance. She has held senior leadership roles in banking and financial services, including Chief Information Officer and Chief Customer & Excellence Officer at major UAE institutions, driving large-scale change, digital enablement, and service excellence initiatives. Divya’s broad experience spans operations, transformation, technology strategy, and client engagement, underpinned by a strategic mindset and commitment to operational resilience.